Mercure Shanghai Hongqiao Railway Station

Close to station

I by mistake left behind a small package of a gift after checking out I realised that I have not packed the gift. Upon calling the receptionist twice I was informed that there’s nothing left behind. Now how could it disappear from the room. It has to be taken away by the housekeeper. The hotel refuses to acknowledge this. That’s sad. They didn’t even want to investigate this. The gift left behind was expensive. Sad but this usually doesn’t happen in a branded chain